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Legal · v2026-07-17
Cancellation and refund policy
Rules for cancellations, returns and refunds.
Before supplier confirmation
A quotation request may normally be cancelled before supplier confirmation without product cancellation fees.
After payment
Refund eligibility depends on supplier acceptance, procurement status, custom items, transport and bank or payment charges.
Damaged or incorrect goods
Report visible damage or incorrect items promptly with photos, delivery reference and serial numbers where available.
These operational policies should be reviewed by qualified legal and tax advisers before processing paid transactions in each country.